Glasgow Welcomes: taking the customer
experience to a new level of excellence
Learn how to deliver the WOW Factor - and create not just satisfied customers… but raving fans who will want to return to Glasgow time after time.
Glasgow Service with Style is an Official Legacy Project for the 2014 Commonwealth Games. We're also working towards preparing the city for the Olympic Games events taking place in Glasgow in 2012.
Our flagship customer service programme Glasgow Welcomes has been developed in partnership with local tourism businesses to ensure that we enhance the experience of all visitors to Glasgow, and create a city acclaimed for its high level of service excellence.
Customers and competitors in the 21st century are ever more sophisticated and discerning - and so our city's businesses, owners and staff need to learn how to take advantage of the opportunities, as well as the challenges, in an exciting era of tourism and hospitality.
The Glasgow Welcomes programme focuses on delivering experiences rather than just products, so participants can expect to take part in exercises, discussions and workshops.
So far, more than 10,000 tourism and hospitality staff from a variety of businesses and organisations across the city are committed to Glasgow Welcomes and the benefits the programme will bring to their business and to their career. Companies large and small have signed up including the Willow Tearooms, Kelvingrove Art Gallery & Museum, the Radisson blu Hotel, and the Glasgow Film Theatre.
Glasgow Welcomes offers a range of courses and opportunities including:,
- Leading Service Excellence
For managers, department heads & team leaders - Delivering Service Excellence
Aimed at staff & team members - glasgowwelcomes@glasgowservicewithstyle.com
For information on hiring a licensed trainer to deliver programmes in-house, click here - Trainer training
Opportunities for qualified in-house trainers to deliver to their teams.
You can hear up-to-date feedback from our business customers on the many benefits of this Programme by clicking here and viewing the short film, which features John Lewis, Cordia and other local companies.
Fiona Reid of Glasgow Science Centre attended a recent workshop and commented: “Have done courses before which were unhelpful, but genuinely found this inspiring and got ideas I can really use in the workplace - highly recommended."
Ultimately the programme will enable all managers and staff in the tourism, leisure, retail and hospitality industry to think about customer service in a new and innovative way. In turn, these key actions and values will then be taken back to the workplace for the benefit of businesses.
Glasgow Welcomes is the city's official programme endorsed by the Glasgow Tourism Strategy Group (Glasgow City Marketing Bureau, Glasgow City Council, Glasgow Chamber of Commerce, Scottish Enterprise, & VisitScotland). This course is licensed as part of the Scottish Enterprise National Tourism Customer Service Programme ("Leading Service Excellence" & "Delivering Service Excellence").
For an introductory period we're offering Glasgow Welcomes courses at subsidised rates - so book now to take advantage!
Developed by the industry for the industry