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Book now for highly rated customer service course

09 Feb 2011

Glasgow will be the place to be in the UK in 2014 when the city hosts the Commonwealth Games. And we know that all tourism and hospitality businesses will want to make the most of this special event and the profile it will bring to our city, before, during and after the Games.

If your hotel, restaurant or tourism attraction is not already gearing up for this major sporting occasion then now is the time to address several key areas, one of which has to be customer service. This is one of the main factors for boosting your reputation and, ultimately, increasing profits.

Now Glasgow Service with Style, which is an Official Legacy Project for the 2014 Commonwealth Games, is offering a fantastic opportunity for businesses to learn more about customer service. In fact, the course aims to give businesses the tools and expertise to “wow” their customers.

The GSWS flagship customer service programme, Glasgow Welcomes, is a top-rated city-wide scheme for all tourism related businesses. The range of programmes within Glasgow Welcomes include those aimed at staff and team members, as well as a two-day programme for leaders and managers.

On 22nd February & 1st March, a two-day Leading Service Excellence course, which is aimed at managers, heads of departments, team leaders and supervisors, takes place at the acclaimed House for an Art Lover. The course will offer tips, information and advice for managers and leaders to inspire their teams to deliver exceptional customer service. 

Previous participants on this leadership course, including John Lewis, Blythswood Square, Radisson blu, Glasgow Science Centre and the SECC, have rated it very highly.

The leadership courses will also be ideal preparation for the coming spring and summer seasons and will be an vital ingredient next year when Glasgow hosts a number of Olympic Games events.

A special price of £60 is available for businesses that apply for the course early.